Privacy Policy
Luminae by Rai ("we", "us", "our") is committed to maintaining robust privacy protections for its users. This Privacy Policy is designed to help you understand how we collect, use and safeguard the information you provide to us, and to assist you in making informed decisions when using our Service.
For the purposes of this Policy, "Site" refers to our website, www.luminaebyrai.com, and "Service" refers to the services accessed via the Site. "You" refers to you, as a user of our Site or Service.
By accessing our Site or Service, you accept this Privacy Policy and our Terms of Service, and you consent to our collection, storage, use and disclosure of your Personal Information as described below.
Information We Collect
We collect “Non-Personal Information” and “Personal Information.”
• Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information, referring/exit pages and URLs, platform types, and preferences generated based on the data you submit.
• Personal Information includes your name, contact number, email address, delivery address, etc. which you voluntarily submit to us.
Information collected from you is stored remotely on secure servers.
Information Collected via Technology
To activate the Service you may not need to submit any Personal Information other than your email address and contact number. To use the Service thereafter, you will need to submit further Personal Information such as your name, address and other order details. To improve the quality of the Service, we track information provided by your browser or device when you use the Service, such as the website you came from, the type of browser you use, the device you connected with, and the time and date of access. We use cookies, or small text files containing an anonymous unique identifier, to collect this Non-Personal Information and keep a record of your preferences, on both an individual and aggregate basis. For example, Luminae by Rai may use cookies to collect:
• Personal information you have provided;
• Your last order;
• Products you have viewed; and
• Cart and wishlist details.
Luminae by Rai may use both persistent cookies (which remain until you delete them) and session cookies (which expire when you close your browser). You can choose to accept or decline cookies through your browser settings; declining cookies may prevent you from taking full advantage of the Site.
Information You Provide by Registering for an Account
To become a subscriber to the Service, you may need to create a personal profile. By registering, you authorise us to collect, store and use your email address and other personal information in accordance with this Privacy Policy.
Children's Privacy
The Site does not knowingly collect or solicit information from anyone under the age of 18, or allow anyone under 18 to sign up for the Service. If we learn that we have gathered personal information from anyone under 13 without the consent of a parent or guardian, we will delete that information as soon as possible and reserve the right to address the situation appropriately. If you believe we have collected such information, please contact us at Support@luminaebyrai.com.
How We Use and Share Information
Personal Information
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share your Personal Information with third parties for marketing purposes without your consent. We do share Personal Information with vendors performing services for Luminae by Rai (for example, email/SMS service providers), who may use it only at our direction and in accordance with this Policy. In general, Personal Information you provide is used to help us communicate with you — for example, to respond to questions, solicit feedback, provide support, and inform you about promotional offers.
We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or governmental request; to enforce our Terms of Service, including investigation of potential violations; to address fraud, security or technical concerns; or to protect against harm to the rights, property or safety of our users or the public, as required or permitted by law.
Non-Personal Information
We use Non-Personal Information to help improve the Service and customise the user experience, and we aggregate it to track trends and analyse usage patterns on the Site. We reserve the right to use and disclose Non-Personal Information to partners, advertisers and other third parties at our discretion.
If we undergo a business transaction such as a merger, acquisition, or sale of all or part of our assets, your Personal Information may be among the assets transferred; you acknowledge and consent that such transfers may occur and are permitted by this Policy. If our information practices change in future, we will post the updated policy on the Site.
If you believe that any information we hold about you is incorrect or incomplete, please write to us at Support@luminaebyrai.com and we will promptly correct any information found to be inaccurate.
How We Protect Information
We implement security measures designed to protect your information from unauthorised access, including encryption, firewalls and secure socket layer technology. Your account is protected by your password, and we urge you to keep it confidential and to log out after each use. These measures do not guarantee that your information will never be accessed, disclosed, altered or destroyed as a result of a breach of such safeguards; by using our Service, you acknowledge and accept this risk. We do not store your payment information — payment details are provided directly by you to our secure payment gateway, following which you are redirected back to our website.
Your Rights Regarding Your Personal Information
You have the right, at any time, to prevent us from contacting you for marketing purposes. You may opt out of promotional communications by following the unsubscribe instructions in any promotional email or message. Please note that, notwithstanding such opt-out, we may continue to send administrative communications, such as updates to this Privacy Policy. You also have the right to access, rectify, or request erasure of your Personal Information, to restrict or object to its processing, and to data portability, subject to applicable law.
Links to Other Websites
As part of the Service, we may provide links to, or compatibility with, other websites or applications. We are not responsible for the privacy practices of those third parties, and this Privacy Policy does not apply to your use of any third-party website or application. We encourage you to read the privacy policies of other websites before using them.
Changes to This Privacy Policy
Luminae by Rai reserves the right to change this Policy and our Terms of Service at any time. We will notify you of significant changes by sending a notice to the primary email address on your account, or by placing a prominent notice on our Site. We encourage you to check this page periodically for updates. Continuing to use the Site or our Services after such changes constitutes your agreement to the updated Privacy Policy.
Contact Us
If you have any grievance regarding this Privacy Policy or our practices, please contact our grievance officer at Support@luminaebyrai.com.