Refund and Returns Policy

This Refund and Returns Policy should be read together with our Return and Exchange Policy above. As set out there, Luminae by Rai issues approved returns as Store Credit rather than a cash refund or refund to the original payment method, except where expressly stated otherwise (for example, eligible order cancellations).

Order Tracking

Once your order is dispatched, you can track it using the tracking details shared with you by email/WhatsApp.