Shipping and Delivery Policy

At Luminae by Rai, we are committed to ensuring that you receive your purchases in perfect condition and on time. Our team works diligently to process and ship every order as quickly as possible.

Domestic Shipping

•         Delivery Time: All orders are delivered within 5 to 10 business days of dispatch. In case of high order volumes, shipments may experience slight delays.

•         Notifications: Once an order is placed and dispatched, you will receive a communication confirming your delivery details, including carrier and tracking information. If there is a significant delay in your shipment, we will notify you promptly via email, WhatsApp or telephone.

•         Order Availability: If an item is out of stock, you will be informed via phone or email.

•         Business Days: Monday to Saturday (excluding public holidays). Orders are not processed or shipped on Sundays or public holidays.

•         Delivery Conditions: Delivery timelines may vary depending on carrier practices, delivery location, shipping method, or the items ordered. Products may also arrive in separate shipments.

•         Luminae by Rai does not take responsibility for delays in delivery where the User has provided an incorrect address, cannot be reached on the contact number provided at the time of placing the order, the premises of delivery are locked, or delay results from any event beyond our reasonable control (Act of God).

Order Tracking

Once your order is dispatched, tracking details will be shared with you so you can follow its progress until delivery. For any tracking assistance, write to us at Support@luminaebyrai.com.

Customer Complaint Policy

•         Customers must report any damage or issues within 3 days of delivery.

•         Please share clear images of the damaged product when reaching out.

•         Once the damage is verified, appropriate action will be taken to address the issue.